Tesco Extra

Address

Watling Street
Milton Keynes
Milton Keynes
MK1 1DD

Facilities

Loop System

Overall Ratings
Staff
Signage
Quality of the loop
Location of the loop

The Reviews

Avatar
Rosie
Hearing Link Volunteer
Signage
Location of the loop
Quality of the loop
Staff
Comments
All the points at which loops were present were clearly signed. The problem was most were not working! Staff also need to be informed as to what a hearing loop is and know how to tell whether it is switched on or not. I asked a member of staff, who I think was a supervisor, about the loops and she was v helpful and went with me to check the loops at the checkouts. She tried to find the loop under one of the desks (amongst a jumble of wires and equipment, and it seemed that the wiring had been unplugged. She said she would check them all this evening. I think there should be signage on the loop advising staff not to switch off or remove plugs.
Details about the loop
The loops were not working at the pharmacy, or the checkouts I tried. The currency exchange was working but v low volume. The customer services desk was working.
Date Visited
Thursday 1st August 2019
Tesco Extra, Milton Keynes
Avatar
Rosie
Hearing Link Volunteer
Signage
Location of the loop
Quality of the loop
Staff
Comments
Repeat check as reported to Head Office that Loops were not working on 6 August and was advised that they would send engineers out that evening to sort out. Loops still not working today. Spoke with store manager who eventually recalled someone calling about it from head office. Manager said she did not know what a hearing loop was. Staff I asked whether the loops were working did not have a clue about them. Manager said she would sort it out.
Details about the loop
Today loop at checkout and one of the loops at the service desk was still not working. Did not check them all but as engineers had not been out I assumed they were still not functioning.
Date Visited
Monday 12th August 2019
Tesco Extra, Milton Keynes
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